Terms of service

Last updated 2026-05-25 · Operator: OracleIQ (sole proprietor Caden McClure, United States)

1. Acceptance

By placing an order with OracleIQ for Outbound-in-a-Box (the "Service"), you agree to these terms. If you're purchasing on behalf of a company, you confirm you have authority to bind that company.

2. What you're buying

Each prospect row includes: verified email address, LinkedIn URL, firmographics (company, industry, size, HQ), a public signal we cite verbatim, a personalized subject line, a personalized opener, and a full draft email body. Delivered as one CSV attached to an email from admin@oracleiq.info.

3. SLA + delivery

SLA starts when Stripe confirms payment. Mon–Fri business hours (US Eastern). Orders placed Fri after 4pm ET, weekends, or US federal holidays start their SLA at 8am ET the next business day. If we miss the SLA + a 12-hour grace window without proactive communication, you're entitled to a full refund (Section 5).

4. Quality standard

Every opener will be grounded in a real, public, recent signal (typically ≤6 months old) about the specific prospect's company. We cite the signal verbatim in the CSV so you can verify it. If any opener in your batch reads as templated mail-merge. I.e. could plausibly have been generated without looking at that prospect. That's a quality miss and you're entitled to a re-run of the bad row(s) or a refund (Section 5).

5. Refund policy

We refund 100%, no questions, in any of these cases:

1. Within 48 hours of delivery, you report that one or more openers do not appear grounded in real signals (the openers read like generic mail-merge).
2. The CSV is delivered late beyond the tier's stated SLA + a 12-hour grace window, AND you request a refund within 24 hours of receiving the late delivery.
3. The ICP fit is wrong in a way we should have caught (e.g. you specified Series B SaaS founders and we surfaced agency owners across the board), AND you decline our one-round revision offer.

We do not refund for:

• Open rates, reply rates, or meeting rates. These depend on your sending domain, warmup, follow-up sequence, day/time, copy iteration, and offer–market fit. None of which we control.
• A subset of prospects bouncing or being unreachable (industry-standard CSVs include some bounce. We target <5% bounce rate).
• You changing your ICP after delivery and wanting a re-run.

How to request: reply to your delivery email with the single word refund and a one-line reason. We process within 1 business day via the original payment method.

6. Retainer specifics

• Billed monthly via Stripe Customer Portal.
• Cancel any time from the Customer Portal. No support ticket required, no cancellation fees.
• The current month's batches still deliver after cancellation. The next month's billing simply doesn't run.
• If you cancel mid-month, no prorated refund (you keep the current month's full allocation).

7. Acceptable use

You agree that you will not use the delivered prospect data to:

• Send unsolicited bulk email in violation of CAN-SPAM, CASL, GDPR, or equivalent law in your jurisdiction. Outbound to a B2B contact about a relevant business proposition is fine (and is the use case we're built for). Spraying a generic offer at thousands of contacts without regard to fit is not.
• Resell, sublicense, or redistribute the data as a list to third parties.
• Use the data to train AI models, populate a public database, or otherwise repurpose it beyond the cold-outreach use case.
• Send anything illegal, deceptive, defamatory, or that violates the recipient's rights.

You are responsible for compliance with email-marketing laws applicable to you and your recipients. If we receive credible reports that you're using delivered data in violation of this section, we may decline future orders and (in egregious cases) terminate a Retainer subscription with the current month delivered + refunded balance.

8. Intellectual property

The delivered CSV is yours to use for cold outreach (per Section 7). The aggregation methodology, prompts, and underlying tooling remain OracleIQ's intellectual property. Public signals we cite (funding news, hires, etc.) belong to their original sources and are quoted under fair-use / fair-dealing for the purpose of identification.

9. No warranty on results

We warrant that the data delivered is what we say it is (real prospects, real signals). We do not warrant any specific outcome from your use of it. Including but not limited to reply rates, meetings booked, opportunities created, revenue generated. Cold email is a multivariate game. We control one variable (opener quality) and that's what we stand behind. To the maximum extent permitted by law, our total liability for any claim arising from your use of the Service is limited to the amount you paid for the order that gave rise to the claim.

10. Confidentiality

Your intake information (product, ICP, pain, exclusions) is treated as confidential. We use it solely to fulfill your order and do not share it with third parties beyond the data providers needed to fulfill (currently: Explorium for prospect data, Anthropic for opener generation. Each operating under their own DPAs).

11. Jurisdiction + dispute resolution

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute we can't resolve via email within 30 days will be resolved by binding arbitration in the United States. You waive any right to class-action treatment.

12. Changes

If we change these terms materially, the "last updated" date at the top changes and (for active Retainer customers) we email you a notice. Trivial wording fixes get the date bump only. If a material change is unacceptable to you, you can cancel your Retainer effective immediately and we refund the most-recent month if no batches were delivered.

13. Severability + entire agreement

If any provision is held unenforceable, the rest stays in effect. These terms + our privacy policy are the entire agreement between you and us regarding the Service.

14. Contact

Questions about these terms: admin@oracleiq.info. Refund requests: same channel, subject "refund."